Introduction

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Today, emergency response is facing a variety of social, technological, economic and even global challenges, requiring adaptation and evolution.

• It’s not something that we like to think about, but emergency situations can happen at anytime to anyone.
• To dispatch an appropriate response team, call center operator will need to receive two critical pieces of information: the caller's phone number and the caller’s location.
• Collecting physical address
  • Allows you to communicate a set of data that describes and gives information when emergency calls are made for a faster response than would normally occur
  • Makes it possible for an emergency response team to be sent to a location. By doing this, you pinpoint exactly where you are in the district
• For the Emergency Medical Response to be productive it needs to be integrated into a wider emergency response alongside the:
  • Traffic Police
  • The Road Traffic Safety Agency (RTSA)
  • Fire department, etc.
• The Emergency Call Centre is intended to bridge the communication gap between the distressed and emergency response agencies.